Refund Policy
To better protect your rights, please review our after-sales policy carefully.
Requests must be submitted within 7 days of receiving the product, along with relevant video or photo evidence.
Importance of Unboxing Videos
When you receive your package, we kindly request that you record an unboxing video to check the product's condition and quality. This video serves as essential evidence for any claims or after-sales service requests.
Exchange or Refund Policy
We offer exchanges or refunds under the following conditions:
- Damage during transit: If the product is damaged during shipping, please provide an unboxing video as proof.
- Product quality issues: If the product has non-user-caused defects or quality issues.
Return Policy for Personal Reasons
If the product has already been shipped and the return is due to personal reasons (e.g., no longer needed or change of mind):
- Return Shipping Fees: The customer is responsible for covering both the outbound and return international shipping costs.
- Refund Amount: The refund will be the total order amount minus the shipping costs.
- Condition of the Product: The item must be in its original packaging and unused.
If you have any further questions or need assistance, feel free to reach out. Thank you for your understanding and support!
Customer support: eriversestudio@gmail.com
